Tim just left my house after fixing the heating unit. I’m completely impressed with his service, knowledge, & professionalism (& sense of humor). I hope I don’t have to go through this again any time soon, but if I do, I want HIM back here!
Rebecca McKnight Littleton
Renay came to our house tonight on the coldest night in years to service our heat. He could not have been more courteous or professional and got our heat working again. Thank you!
Mary Bundschu Crain
These guys know what they are doing! They are knowledgeable, courteous and great! Would recommend them to everyone
My A/C went down over the weekend and I called Carter they were out less than an hour later and had me up and running quickly. I will use Carter for all of my heating and air needs from now on.
They were able to diagnose the issue I’ve been having with my heat after another hvac company said that it just needed to be reset. I’ve used Carter’s 2 times and will never call another heat and air company for service on my unit.
Ronald and Linda Byrd
Thank you for your excellent service. We really appreciate Austin. He works hard and fast and does an excellent job. In act our unit runs like a new one now. We are very happy with Carter’s service, everyone we talked to was nice and had our best interest at heart. It’s great to know that we can count on Carter when we need help later on. When we need a new unit we will call on Carter. We know they will get the best that they will give us the best heating and air unit for us with quality service.
Thank you for your quick and efficient service.
I just wanted you to know what a pleasant experience it was to have my new heat pump installed by your company. Everyone was so friendly, helpful, and professional. Robert was such a great contact person and the installers, Tim and Renee did such a fantastic job. Thank you for sending out such a fantastic team.
Sue Ann Glass
Truly you will never know how much your help with my heating system means to me. It is frustrating when you get older and alone and something like this happens. I pray God blesses you and your family. I appreciate your company being so honest and helpful.
Michael and Karen Utt
We recently had a new furnace and AC system put in by your company on 6/30/14, and I’m sending you this letter because we could not be happier with the customer service and performance of your team. From Robert Winters who did an outstanding job on the original sales call and supervision to Brent Orrick and Brandon Johnson the installers who both performed well under difficult conditions. This was a difficult job in our attic and they all made sure that the job was being done according to our standards and we are very appreciative of that level of quality workmanship. So we take our hats off to your team and to a job well done.
I just wanted to drop you this message and let you know so far we have been very pleased with the new Goodman HVAC system you all installed for us last Fall. The air conditioning system is quieter than our older unit and the nat. gas furnace has kept us warm and toasty during the recent extreme cold temperatures. I am very pleased to report that even with the recent single digit temperatures my condensate drain line from the furnace did not freeze-up!!! In years past that was always a problem when temperatures got very low like we’ve seen the last couple nights.
Also, after talking with your installers the day they installed the new equipment…I went out and bought 2 more carbon monoxide detectors / alarms and added one upstairs (2nd floor) and one in the basement of the house. Previously, we only had one detector on the 1st floor, your installer recommended additional detectors be added. I thought this was very good advice and would certainly help better protect my family.
I just wanted to say thank you!! The drain line not freezing was a big relief!!!
David R. Shamblin
I want to thank you so much for your service. I don’t know the name of the lady that took the service call or the tech that fixed my problem, but I hope you will thank them. My wife had just fractured 2 vertebrae in her back and my brother-in-law handled all calls, since we were at the emergency room in Chattanooga. I really appreciate the service.