Hiwassee Chase Air Systems

FAQs

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FAQs

My heating or cooling sysyem has quit working? What now?

How can I afford to pay for my new heating or cooling system?

My system doesn't work like it should. What should I do?

I've been told I need a new system or expensive repair. Really?

Why Should I choose Hiwassee Chase Air System for HVAC service?

We have over half a century of HVAC experience serving the people of Bradley, McMinn, Polk and Hamilton Counties. We have earned the trust of our customers in these communities by continuously doing the right things to insure they receive the highest quality service and great value. We have all the necessary licenses and are fully insured to provide HVAC service. Our technicians are factory trained and NATE certified. We will provide you the service you need, the communication you deserve and recommendations you can trust.

What kind of guarantee do you offer?

Our new HVAC installations come with a 10 year parts and labor guarantee. And all or our work comes with a 100% customer satisfaction guarantee.

What types of services do you offer?

We are a full service heating and cooling contractor offering the full range of residential and commercial HVAC services including; replacement and new installations, diagnostics and repair, preventive maintenance, and air quality analysis.

Do you offer maintenance programs?

We offer a very affordable, routine heating and air conditioning maintenance plan that consists of semi-annual cleanings and inspections, along with discounts for parts and labor on any service you may require.

What if I have an emergency after normal business hours?

We have HVAC technicians that are available 24 hours a day, 7 days per week and they can be contacted through our answering service which takes calls after normal business hours.

How quickly can you respond to my service needs?

We can typically provide same day service for most calls. We keep our service vehicles and parts department fully stocked with a wide variety of heating and air conditioning replacement parts to minimize delays.

What brands of heating and cooling equipment do you sell?

We are a factory authorized Carrier® dealer and offer the full line of Carrier® heating, air conditioning and heat pump systems which includes some of the finest and most advanced heating and air systems produced today. However, we have access to the equipment of many manufacturers and will always take your budget and system needs into consideration when recommending replacement systems.

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